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NetSuite Services

NetSuite Evaluation & Sales
- NetSuite Product Overview
- Is NetSuite right for your business?
- Why Parter with Trajectory?
- NetSuite Demonstration
- NetSuite Resources
NetSuite Expertise On-Demand
NetSuite Implementation
Advanced Customization
Advanced NetSuite Reporting

NetSuite Evaluation & Sales

NetSuite eCommerce - "My Account" Customer Service

Customer Center Portal

Highlights

Having open lines of communications with your customers is crucial. NetSuite's Customer Center strengthens your customer relationships by providing password-protected access to important online tools and information. Your customers can find answers to questions, complete financial transactions, submit support issues, or query your online knowledge base—anytime and anywhere.

Benefits

Increase sales by empowering customers to order
Reduce inbound ‘administrative’ calls
Make your business 24/7 without staff

Vendor Center Portal

Highlights

The integrated Vendor Center provides access to information that is crucial to your vendor partnerships, including purchase orders, accounts payable data, and other key documents.

Benefits

Reduce inbound calls from vendors
Increase turnaround time for vendor quotes

Knowledge Base

Highlights

With NetSuite, you can post a comprehensive database of questions and answers, allowing customers to get immediate resolution while reducing the load on your support representatives. In addition, you can customize your Customer Center to specify which topics and solutions will be highlighted.

Benefits

Internal and external knowledge base
Reduce cases created
Reduce case resolution time
Save support dollars

Online Ordering

Highlights

Allow customers to place new orders, or reorders, by using the Customer Center. Customers can also view their order histories and make payments online.

Benefits

24/7 Order Entry
Reorder last order
Make payment via Credit Card

Online Case Forms

Highlights

Support your customers 24/7 with Online Case Forms supported by NetSuite. Your customers can submit questions or cases anytime online. NetSuite automatically routes the cases by topic, region, or specialist, and your customers can check the status online through the NetSuite Customer Center.

Benefits